Used Daily By Leading Companies

MY-SMI is the PPE, workwear, and workplace safety supplies ordering platform of choice by leading brands across the UK.

Why We Developed MY-SMI

SMI has always worked hard to remain at the forefront of innovation in our sector. A key aspect of our overall customer experience takes place as you and your team view our catalogue of products, and place your orders with us. As a result, we've invested in a bespoke integrated end-to-end system which provides comprehensive management of our operations, from initial receipt of an order through stock management, processing, despatch, tracking and delivery confirmation. We’ll use the platform for consolidation centre, delivery management and booking system services – affording you the most comprehensive reporting capabilities, customisable, in real-time – every time.

Our system is the result of years of research and development into the requirements of our core industries. Working with two leading e-commerce design firms, we have built a platform that will revolutionise the way you and your team manage the Workwear requirements of your business. With our system, you can now manage a much greater level of account detail without having to consult your Customer Service Executive. 

MY-SMI

A New Approach to Access and Approvals

My-SMI has truly streamlined the order process for you and your team, by having built-in functionality for approvals and hierarchies. Simply by logging in to the platform, each of your employees has automatic access levels associated with their log-in credentials.


This means that if a member of your team orders six items, and two of these product choices are not pre-approved for them to order, our platform automatically sends a message to their Line Manager or approved Procurement team member, to either reject or approve the request. With up to four hierarchies for access levels, it’s never been easier to maintain full control over your approved catalogue of products.

This functionality ensures your Management team are able to have full governance over the order process, and oversight of any off-catalogue products which are being requested by your team. It also enables comprehensive reporting on the products being requested, approved and rejected – ideally positioning you to amend your approved catalogue through monitoring ordering trends.


Through our portal, you also gain full control over spend (even down to individual departmental restrictions), and spending caps - backed by truly transparent real-time reporting to afford immediate information as to purchasing habits for each team.

Screen shot of MY-SMI

Building Your Catalogue

When our team facilitate your transition to MY-SMI, we'll collaborate to provide your ideal catalogue of products for your team to choose from. We’ll provide you with full resources to try products before making a decision, and assist your operatives with sizing and selection if you haven’t benefitted from this service previously in our partnership with you. Once you’ve chosen your perfect suite of products from our range, we’ll build you a bespoke catalogue featuring all approved items, making it truly intuitive for your team to then order through MY-SMI, while you have full confidence that only approved items are being purchased from us.

We’ll be on hand at all times to ensure that any changes to your ideal portfolio of products are reflected near immediately on your bespoke catalogue, working flexibly with you to enable you to amend or add to your approved range at any time. We’ll build permissions to ensure only approved products are purchased, should this be helpful.

MY-SMI screen shot showing catalogue

Features and Benefits

Favourite Products

Favourite Products

Favourite Products

As well as the ‘My Catalogue’ setup which details the products which your team can order, we also have a ‘Favourites’ feature that allows you to save your most-used products for easy future ordering.

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Branding

Branding

Branding

Rather than a complex email chain, you can snap pictures of multiple logos and specify information about each on the portal; it will then be set up by our internal Branding team.

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Approval System

Approval System

Approval System

We’ve built a solid approval system that can also co-exist with an allowance or point-based setup. To make the experience more fluid, we’ve also incorporated a messaging system that ties in with the approval function. If an order is edited or rejected, the original placer can be contacted directly from the portal. 

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Reporting

Reporting

Reporting

Full Management Information is available in a wide variety of formats. Because we don’t like to be too prescriptive about your needs, you can also build bespoke reports and save them for easy access. 

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Management Capabilities

Management Capabilities

Management Capabilities

If you need restriction, we’ll give you restriction. You can limit different areas of the portal, with permissions applying to a whole user group down to individual control.

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Wearer Packs

Wearer Packs

Wearer Packs

The replacement to the outdated ManPack system – Wearer Pack orders can be manipulated in more ways than was ever possible before.

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Multiple Orders per Basket

Multiple Orders per Basket

Multiple Orders per Basket

This is a revolutionary addition to our system. We’ve listened to our customers and know that they often like to hold orders in their basket to add to over time –to facilitate that, users can now leave some orders in their basket while placing others as soon as they are required.

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New and Improved

  • From the moment you submit your order via MY-SMI, you and your team will have full visibility over the entire order fulfilment process, from acceptance through to delivery with you.

    You can track the status of each order on the platform, as it undergoes picking, packing and preparation for delivery, then monitor progress as it is couriered to you

  • My-SMI now features a ‘cut-off countdown clock’ – it’s a real-time counter which lets you and your team know how long there is left each day, before we cannot guarantee you next-day delivery.

    It serves as a friendly reminder for your team to place and approve your orders within the required timescales, so that SMI can ensure you get the right products, at the right time – every time.

  • Through My-SMI, you now have absolute assurance of each element of the order process – even down to seeing proof that we have delivered the right product, to the right place, at the right time.

    The portal affords real-time data tracking of every order, eliminating the possibility of misplaced orders or unresolved status queries. It also ensures a clear audit trail from the moment you submit your order to us – maximising transparency and visibility over our partnership.

  • Our online order portal provides you and your team with full governance over all elements of our contract with you. You can agree on a budget for spend each month, which caps spend once this has been reached. For your Managers, you can order for two to 5,000 employees under a single username, with no need for your Supervisors to log in as the individual operative, order the item, log off and approve before placing your request.

    If you need restriction, you can limit different areas of the portal, with permissions applying to a whole user group down to individual control. We’ve built a solid approval system that can also co-exist with an allowance or point-based setup. To make the experience more fluid, we’ve also incorporated a messaging system that ties in with the approval function. If an order is edited or rejected, the original placer can be contacted directly from the portal.

  • My-SMI is fully integrated with our warehouse system, providing full end-to-end, seamless communication between platforms. This means that you are able to gain immediate confirmation that orders have been received, and that the required products are in stock ready to be despatched.

    There are no more last-minute let-downs, as you and your team benefit from real-time inventory management and intelligent automation which streamlines the order fulfilment process.

  • My-SMI has the ability to let an authorised member of your team manage the administration of your contract, adding new wearer-pack employees and delivery addresses, and removing authorisation as job roles change or staff leave your organisation.

    There’s no delay in staying on top of your contract, through an intuitive interface which makes contract governance a cinch.

I found the ordering process quick and easy to follow and it's nice to see the products visually.

ABM

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